15 Customer Experience Predictions For 2025

15 Customer Experience Predictions For 2025
forbes.com

by Adrian Swinscoe • 2 months ago

A compilation of 15 predictions for customer experience in 2025 highlights significant shifts driven by economic pressures and technological advancements. Experts foresee increased adoption of AI, a focus on first-party data, and a resurgence of organic marketing. The importance of trust, personalized experiences, and clean data is emphasized, as brands adapt to changing consumer behaviors. Additionally, voice interactions and unified AI systems are predicted to enhance customer engagement, transforming service roles into strategic growth functions.

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