Delta introduces AI concierge services, YouTube and sports gaming on in-flight screens

Delta introduces AI concierge services, YouTube and sports gaming on in-flight screens
startribune.com

by Emma Hurt • 21 days ago

Delta Air Lines announced the launch of its AI chatbot, Delta Concierge, and new in-flight features during CEO Ed Bastian's keynote at the Consumer Electronics Show. The airline will also introduce ad-free YouTube and sports gaming through DraftKings. These innovations aim to enhance customer experiences, leveraging technology to build personalization. Delta's partnerships, including a new one with Uber, reflect a strategy to improve service and profitability in its centennial year.

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