Enabling generative AI self-service using Amazon Lex, Amazon Bedrock, and ServiceNow

Enabling generative AI self-service using Amazon Lex, Amazon Bedrock, and ServiceNow
amazon.com

by Marcelo Silva, NagaBharathi Challa, Pranit Raje, Sujatha Dantuluri • 11 days ago

Amazon Lex, Amazon Bedrock, and ServiceNow can be integrated to create a self-service automated incident management support system. This solution leverages conversational AI to enhance customer service, allowing companies to provide 24/7 automated support. The integration involves building a chat assistant that utilizes Amazon Bedrock Knowledge Bases for efficient information retrieval and response generation. Additionally, it emphasizes the importance of security measures and responsible AI practices to protect user data and maintain operational efficiency.

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