Insurers' values determine claims denials more than AI

Insurers' values determine claims denials more than AI
dig-in.com

by Michael Shashoua • 23 days ago

Insurers' decisions to deny claims may be influenced more by their values and the financial condition of claimants than by artificial intelligence (AI) alone. Experts warn that data mining and AI can exploit consumer vulnerabilities, affecting negotiations. The National Association of Insurance Commissioners offers guidance on AI use, but human reviewers may still align with AI decisions, raising concerns about fairness. Overall, the implementation of AI in claims handling reflects company priorities and governance.

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