The AI Skill Shift: Ready Yourself for a New Era in CX

The AI Skill Shift: Ready Yourself for a New Era in CX
cmswire.com

by Jim Boitnott • 1 month ago

AI is transforming customer experience (CX) roles by requiring a combination of technical skills and human empathy. Professionals must master AI tools like predictive analytics while retaining creativity and emotional intelligence to enhance customer interactions. Organizations should prioritize practical AI training, encourage experimentation, and foster collaboration between CX and IT teams. Continuous learning and adaptability are crucial for keeping pace with AI advancements in CX, as those who embrace this shift will thrive.

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