UnitedHealthcare's AI missteps a cautionary tale for banks

UnitedHealthcare's AI missteps a cautionary tale for banks
dig-in.com

by Penny Crosman • 2 months ago

UnitedHealthcare has faced criticism and lawsuits for its use of AI algorithms to increase coverage denials, particularly affecting elderly and mentally ill patients. A Senate report revealed denial rates for post-acute care rose sharply from 2020 to 2022, leading to patients facing financial burdens or delayed treatment. In contrast, banks are more cautious with AI due to stricter regulations, focusing on responsible deployment while aiming to avoid the pitfalls seen in the insurance industry.

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