Upskilling AI software Arbolo hopes to capture Philippine BPO market

Upskilling AI software Arbolo hopes to capture Philippine BPO market
rappler.com

by Kaycee Valmonte • 2 months ago

Arbolo, an AI-powered training software, aims to revolutionize the Philippine BPO sector by serving as a virtual coach for call agents. Founded in January 2024, it simulates real customer interactions to enhance agent performance and reduce training time by 80%. With a subscription model, Arbolo analyzes agent strengths and weaknesses for improvement. Currently based in Chile, the company plans to establish operations in the Philippines, tapping into a market increasingly adopting AI technologies.

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