What is Monobot.ai?
Designed for organizations of all sizes, Monobot Virtual Agents can autonomously handle your customers’ inquiries and engage a human agent when necessary. The bots offer speech/text-to-action functionality, like scheduling appointments and arranging follow-up interactions, the bots can tap into an embedded knowledge base or external data sources via APIs. The Monobot Virtual Agents leverage generative AI to handle chat, web, and phone conversations in over 20 languages. The bots can be seamlessly integrated with external platforms like Google, Instagram, and Telegram, with more to come. The Monobot also offers sentiment analysis, interaction transcripts, and easy-to-understand analytics.
