Unthread

Unthread is an AI-powered customer support tool that transforms your Slack workspace into a streamlined support hub. It converts support requests into prioritized tickets, assigns ownership to support reps, and provides AI-powered response suggestions. With Unthread, you can provide top-notch support and timely resolutions to your customers, all within Slack. Unthread makes it easy to collaborate with other support reps on customer tickets. You can tag colleagues in messages, leave comments, and view the history of each ticket. Unthread also provides detailed reports and analytics on your customer support performance. This can help you identify areas where you can improve.